We are looking for a compassionate and dedicated Care Companion to join our team. In this position, you will be asked to use both English and Japanese to assist members. As a Care Companion, you will have the unique opportunity to guide our members through their family-forming journeys. You will also have the opportunity to work with members via video chat, and other communication avenues. In this position, your main responsibility will be to provide outstanding customer service.
The Student Success Advisor drives student engagement and retention, owning a caseload of students for a graduate program or bootcamp. This role provides consultative coaching and data-driven decision making to impact student retention, satisfaction, and outcomes.
Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service. Facilitate patients successfully through the surgery review process, exceeding expectations while meeting the program metrics. Efficiently and effectively manage a case load across a variety of clients and surgical categories. Collaborate with providers, clinics and facilities, and various levels of management to effectively resolve issues.
As an Owner Relations Representative, you will act as the primary point of contact for property owners, ensuring their satisfaction and addressing their needs in a timely manner. Your key responsibility will be to manage all owner communications, providing regular updates, and resolving issues to foster a positive relationship between property owners and our management team.
As a Customer Expert, you will assist customers (retailers), demonstrating exceptional customer service skills and meticulously presenting new products and deals to engage their interest. You are expected to understand the client's needs, maintain a healthy relationship, and offer optimal services and solutions to ensure a long-term partnership. Your primary support channels will be phone and email.
Support Spotify with E-mail support and through a messaging system (non-voice support) - no calls! Previous Experience in Customer Service is a plus; Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution; Positive attitude and great interpersonal skills, with a “can do” attitude.
Responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering donors at time of presentation for all donation platforms to meet the current product needs to assure the effective and efficient supply of blood products. This position is considered “essential” during severe weather or emergency operation events.
The Remote Insurance Verification Specialist is a key role in ensuring that patients benefits are properly verified for therapy visits. They will communicate benefits eligibility to Program Managers and patients and ensure appropriate follow up with Therapy providers and/or vendors. This position requires great customer service skills and teamwork.
In this role, you will be a member of a high-performing team providing service for SimplyInsured customers via chat, phone, and email and serve as a trusted representative. You will contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance. You will be empowered to propose process and product solutions to improve our customer experience.
This position will be responsible for maintaining positive customer relationships by responding to a high volume of incoming customer inquiries via phone regarding all of HealthEquity's spending account products. You'll proactively provide information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures. Candidates must reside in specific states to be considered for this remote role.