This role is to manage and grow our online community. Fostering a positive and engaging environment, ensuring prompt and professional customer service, and maintaining strong community relationships. The ideal candidate is highly organized, proactive, and an excellent communicator, with a strong background in customer service and community management.
Provide customer support to customers across Germany from your home in Spain. As a Customer Support Agent, you will be the interface between customers and chauffeurs, ensuring high-quality standards and safe customer transportation.
The Client Relations Specialist will play a vital role in the initial engagement and intake process for new clients. This position is responsible for managing incoming leads from various sources, understanding client needs, matching them with the ideal therapist, and ensuring a smooth transition to our support staff once the client begins their therapeutic journey.
The Customer Service Representative ensures all aspects of beneficiary care are met through working with different departments or individuals across multiple locations and specialties. The Universal Agent will be working Monday through Friday, 8 hours per day. The representative assesses beneficiaries, identifies needs, ensures accurate data entry, resolves issues, and refers beneficiaries to network providers.
Care Coordinators are responsible for providing personalized service, via phone and chat, to Included Health members to connect them with high quality, culturally affirming providers. You will answer in-bound telephone calls and virtual chats from members to provide administrative, financial, and clinical support with empathy and respect. You will own the member's health care journey from start to finish, advocating with insurance companies and community healthcare providers to resolve medical billing problems.
You are part of our support team and take care of the electronic data processing. You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner. Supporting the team in executing and optimizing all processes within the customer service department.
The Technical Claims Handler will make outbound and receive inbound calls to and from customers, clients, 3rd parties and repairers. They will manage vehicle claims end-to-end, use bespoke software to record information, manage their own workload, and provide accurate updates. They will also communicate with all parties to achieve an optimal repair journey.
The Service Advisor applies their automotive maintenance and repair expertise to provide support to Fleet Management leasing offices, clients, and vendors by reviewing orders for repairs. The Service Advisor recommends proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs.
This role primarily involves applying automotive maintenance and repair expertise to provide support and guidance to leasing offices, clients, and vendors by reviewing orders for scheduled and unscheduled repairs. You will recommend proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs.
Be the front line of our commitment to excellence as a Technical Customer Support Specialist. Engage with customers, address their inquiries, and provide solutions with enthusiasm and expertise. This is a remote position to work from the Philippines supporting customers using our software.